Refunds & support

Current service status

Current checkout and creation availability is shown on the pricing and creation pages. Preparing a photo or dialogue draft does not create an order or charge you.

Contact support

For product questions, order help, refunds or content reports, email support@hotellobbyclip.com. Include your order reference if you have one. Do not send passwords, verification codes or payment-card details.

Technical failures

A confirmed technical failure returns the video credit used for that task. If a video is still pending or its status is uncertain, wait for the final result before starting another version.

Undelivered or defective videos

For an accepted order, report an undelivered or materially defective video through the support channel included in the checkout or order confirmation. Provide your order reference and a short description of the problem. The result can be reviewed for an appropriate remedy or refund; do not send payment-card details, identity documents or private photos in the initial request.

Changing the idea

AI may change appearance, wording and lip sync. Review the real examples and the completed clip. Choosing a different joke or making a new version of a completed video uses another credit. Unlimited free regeneration is not included.

Creative variation does not remove your right to request review of a materially defective delivery. This policy does not limit mandatory consumer rights. See our terms and privacy notice.